Introduction to Our Refund Policy

At our online perfume store, we aim to provide customers with an exceptional shopping experience. Our refund policy is designed to ensure satisfaction while maintaining transparency. In this document, we will outline the key aspects of our refund policy for online perfume purchases.

Eligibility for Refunds

We understand that sometimes a fragrance may not meet your expectations. Therefore, we offer a refund for products returned within 30 days of the purchase date. To be eligible, the perfume must be in its original, unopened condition. Unfortunately, we cannot accept returns for items that have been opened or used, as these cannot be resold.

How to Initiate a Refund

Initiating a refund is a straightforward process. Customers must first contact our customer service team via email or phone. Please provide your order number and reason for the return. Upon approval, we will send you a return shipping label. Once we receive the returned item, our team will process the refund to your original payment method within 7-10 business days.

Exceptions and Additional Information

It’s important to note that certain items, such as gift sets or promotional products, may have specific return conditions. We recommend reviewing these exceptions before making a purchase. Our goal is to provide clarity and assist our customers in navigating our refund policy easily.

Should you have any questions regarding our refund policy or require further assistance, please do not hesitate to reach out. We appreciate your trust in us and strive to ensure your satisfaction with every purchase.